Reform at the SFS: the Ministry of Finance presents the KPIs for the State Fiscal Service for a public discussion

7/29/16

Today, the Ministry of Finance has presented the draft of the key performance indicators (KPIs) for the State Fiscal Service which was elaborated with the participation of experts and in a partnership with the Institute for Tax Reforms. The Ministry has also started a public discussion on these KPIs. Any person can have insight into the KPIs and can submit her/his proposals regarding the KPIs till August 7. After that, the Ministry of Finance will analyze the received proposals and comments, includes the best of them into the final version and present the final KPIs in August.

The Ministry of Finance is striving to make the reform of the State Fiscal Service as open and effective as possible – that is why it does not only provide a comprehensive coverage on all its initiatives, but also enables everyone to contribute to the process.

What was the reason for the Ministry of Finance to elaborate the KPIs for the State Fiscal Service?

The reform of the SFS must deliver real and tangible for business results. To be able to measure the effect of the reform, concrete objectives must be set for each sector of the reform. This is what the KPIs are about. KPI shall also make it easy to trace the progress of the reform.

What must the KPIs deliver?

- They will significantly reduce corruption at the SFS;
- The will make the SFS more manageable;
- They will reduce the number of unauthorized tax checks and additionally charged taxes;
- They will improve the quality of claims handling;
- They will contribute to reducing the tax debts;
- They will minimize the human factor;
- They will improve the quality of the services.

The KPIs are a part of the systemic reform of the State Fiscal Service which also comprises other initiatives of the Ministry of Finance like the liquidation of the tax police, the qualification test of the SFS employees, implementation of a single register for the VAT refund and others. The package of these initiatives will be presented soon along with amendments aimed to improve the administrative procedures.


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